Here are some of our most frequently asked questions. If you have a question that is not answered here please feel free to drop us an email or give us a call. How can I order? You may order online using our secure shopping cart which encrypts all of your sensitive information. Phone calls are welcome too!  Give us a call at 714-963-6200 and we will be happy to take your order. Our studio hours are 9-5 Monday-Thursday. You may also phone our store at 714-580-9909. When will my order ship?  Most orders ship within 2 business days so you can expect your order to arrive within 7-10 days depending on which coast you are on. (We are on the left coast) If you need something in a big hurry please let us know and we will do our best to help you out. We DO NOT ship to PO Boxes. All orders are shipped UPS. How is my order shipped?  All orders are shipped via UPS ground. You may also select our expedited shipping options upon checkout if you need something faster. We offer UPS ground, 3 day, 2 day or Overnight options. Shipments to Alaska, Hawaii or Canada may incur additional charges. We currently only ship to US and Canada.  Do you have gift boxes available? All of our pieces come with a jewelry pouch, a bio card and are gift boxed real pretty.  Can I return or exchange my piece? Although we know you will love your Island Cowgirl Jewelry, we will be happy to accept returns or exchanges within 14 days of the date of shipment. All returns must be in original condition and not worn. To return an item please include a note saying if you would like a return or an exchange and a copy of your sales receipt so we can properly credit your account. All returns must be sent insured post or UPS and boxed. Do not use padded envelopes. Please print out the return form located here: Return Form Send returns & exchanges to: Island Cowgirl 412 Olive Avenue, Suite 122 Huntington Beach, CA.  92648 Do you have a store?  If you happen to be in California drop by our flagship store. It is located at 320 1/2 Main Street in Huntington Beach right next to the pier. There you will find a wide selection of our jewelry...as well as one of a kind items. If you are lucky you may even see Dougal-dog charming the customers. How cute is your dog?  Oh, we knew you were going to ask this question. He is cute...unbearably cute. Traffic stopping cute. Although, I do catch him practicing in front of the mirror so he has become really, really good at it. Is that dog on your website a stuffed animal?  No, although many children think he is. He is a real dog actually. An Old English Sheepdog...and his name is Dougal...the dog that spins. He was born blind which doesn't seem to phase him in the slightest. He sees with his heart. Something I am trying to pick up.